Using this site
The pages here are information for adults about one casino, written for Australian readers. Nothing on them is financial advice or a promise of winnings, and none of it replaces the T&C you accept at sign-up with Scizino. You may quote short passages with a link back; copying whole pages is not allowed. Access is for people aged 18 and over.
Scizino rules that matter most
| Item | Value |
|---|---|
| Wagering | x40 |
| Max bet with bonus, pokies | €5 |
| Max bet with bonus, live | €10 |
| Deadline to send documents | 15 days |
| Account inactive for 12 months | €10 per month |
| Governing law | Costa Rica |
The table repeats the conditions most likely to affect money: x40 wagering, a €5 pokies and €10 live stake cap with a bonus, 15 days to send documents, a €10 monthly fee after 12 months of inactivity, and Costa Rican governing law. They come from Scizino's official terms as read on 31 October 2026. If the casino's current T&C say something different, its version applies, not ours.
Scizino account rules in plain terms
| Item | Value | What it means |
|---|---|---|
| Closure or second account | contact@scizino.com | Keep to one account; duplicates and closures are dealt with by email, not chat. |
| Account country | cannot be changed | Pick Australia correctly at sign-up, because support cannot switch it later. |
| Verification: when | at first withdrawal and at any time | Have documents ready before the first payout, and expect checks later as well. |
| Deposit turnover before withdrawal | x3 | Stake three times each deposit before asking to withdraw any of it. |
| Withdrawal method | same method as the deposit | Money returns by the route it came in, so choose deposit methods with care. |
| Large wins paid in instalments | €15,000 per month (T&C) / €10,000 (bonus terms) | A big win arrives over several months, with the cap depending on which document applies. |
| Data kept for | 5 years | Your documents and history remain on file long after you stop playing. |
| Promo code + package | not combinable | Enter a code only if you are giving up the deposit package for that payment. |
| Account inactive for 12 months | €10 per month | Withdraw and close, or log in now and then, to avoid the monthly charge. |
These nine rules come from the T&C and bonus terms, not from the promotion cards, which is why players tend to miss them. All nine are enforced at the cashier, so check them before the first deposit rather than at the first withdrawal.
Where Scizino's documents contradict each other
Minimum deposit
Bonus terms€15
FAQusually €20
Both figures are shown; plan with the higher one and confirm in the cashier.
Max bonus, deposits 1-3
Bonus terms€150
Promotion cards€500 / €1,000
We print the amounts from the cards and flag the clause that caps lower.
Large wins paid in instalments
T&C€15,000 per month
Bonus terms€10,000
Both caps are shown; ask support which applies before a large withdrawal.
Processing time
T&C72 h
FAQ24 business hours
We quote the FAQ as the typical wait and the T&C as the outer limit.
Instant win in wagering
Bonus terms0%
FAQ5%
We treat instant win as useless for wagering until Scizino clarifies the rule.
Email
T&Ccontact@scizino.com
FAQsupport@scizino.com
Both addresses are listed; contact@ for complaints and closures, either one for questions.
Six contradictions in a small set of documents is a lot, and we do not smooth them over. Where money depends on the answer, ask live chat and keep a screenshot of the reply.
Rules for using this Scizino guide
- The guide informs only; it never sells a product or takes a deposit.
- Reading and using these pages is for adults aged 18 and over.
- Nothing here is an offer; Scizino's cashier shows the binding terms.
- Play buttons open Scizino, a third-party site with its own terms and policies.
- Check every amount in the cashier before paying, as offers change.
- Report errors by email; confirmed fixes go live on every affected page.
These rules protect both sides: you get information without pressure, and we stay accountable for each figure we print. If a point here conflicts with Scizino's own T&C, the casino's text decides.
How to complain about Scizino
| Item | Value |
|---|---|
| Complaint about the casino | contact@scizino.com |
| Official complaints page | Dispute resolution |
| Governing law | Costa Rica |
- Raise the issue with Scizino support on live chat, at any hour.
- If it stays unresolved, email contact@scizino.com with dates, amounts and screenshots.
- Follow the procedure set out on Scizino's Dispute resolution page.
- Note that the T&C place disputes under Costa Rican law and courts.
- If the dispute is part of a wider gambling problem, call 1800 858 858.
Scizino lists no Australian regulator, so a paper trail from the first chat is your main evidence. Copies of messages, transaction IDs and the version of the terms you accepted carry the most weight.
Accuracy and liability
We check figures against the official pages and fix errors as soon as we learn about them, but Scizino can change offers without notice and some details only appear after login. We are not responsible for losses, blocked accounts or refused bonuses at the casino. Links leading to Scizino take you to a third-party site with its own rules and privacy policy. Gamble only with money you can afford to lose.